Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Embedded Widget Troubleshooting - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Embedded Widget Troubleshooting
KB0694488

Embedded Widget Troubleshooting


649 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

When troubleshooting in Service Portal, there may be a time when the widget will have an embedded widget.

This will often be the case with sc_cat_item where there may need to be some calculation or script-driven variables.

Resolution

  1. Ensure you know which widgets you need to troubleshoot.
    • To do this look at the URL: /sp?id=sc_cat_item&sys_id=3712b100db75e6006d377b6e0f9619f5
    • In this case, you need the sys_id.
  2. Navigate to sc_cat_item.list and filter on the sys_id you just found
  3. Scroll down to the variables, there will be two things to search for: Macros and widgets
    1. Filter on type *macro
      • If it's a macro but not from the base system, it's considered customization and cannot be supported.
      • If there is no macro, then it's an actual widget.
    2. Personalize the list and add the widget column.
    3. Filter out the null values in the widget column.
    4. From here you can open the widget and work through the script logic

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.