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Service Portal: Variable attribute 'is_searchable_choice' is not considered - Known Error
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  • Service Portal: Variable attribute 'is_searchable_choice' is not considered
KB0694159

Service Portal: Variable attribute 'is_searchable_choice' is not considered


1278 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Variable attribute is_searchable_choice is not considered on Service Portal; setting it to false does not have an effect, as it will always be on regardless of configuration.


Steps to Reproduce

  1. Add a variable type Lookup select box OR Select box into a catalog item.

  2. Set attribute is_searchable_choice=false.

  3. Open the catalog item page in Service Portal.

    Note that the variable will be searchable, unlike in the platform UI.

 

Workaround

This attribute is intended to help the transition towards the searchable select box and is therefore working as designed.


Related Problem: PRB1276641

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