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Symptoms


When an old incident is updated, a survey was unexpectedly triggered.

Release


Jakarta Patch 8

Cause


The survey trigger condition has a condition for incident state IS closed. If an incident record is updated and it meets all conditions, a survey will trigger.

Resolution


To prevent this behavior, the trigger condition can be changed to incident state CHANGES TO closed rather than incident state IS closed.

 

Article Information

Last Updated:2018-08-13 16:35:25
Published:2018-08-11