Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Service portal: Activity section is overriding the variable editor while using the list view of requested items - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Service portal: Activity section is overriding the variable editor while using the list view of requested items
KB0694097

Service portal: Activity section is overriding the variable editor while using the list view of requested items


482 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

In Service portal , while using the list view of requested items activity section is overriding the variable editor.

Steps to Reproduce

1. Create a catalog item with few variables
2. Launch the item in SP
3. Place the order by clicking on the Order now button
4. Click on the item link from Order Status screen to get the requested item form
5. Observe the requested item or tasks list view and observe the panel on the right hand side when we click on respective requested item or task.
Expected behavior: Form fields along with variable editor should be displayed properly and at the end activity field should be shown
Actual behavior: Activity field is overriding the variable editor's variable fields

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.
 

Related Problem: PRB1247225

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.