Drop-down search results for catalog items are not sorted alphabeticallyDescriptionWhen a search is performed for catalog items the drop-down search results are not sorted alphabetically.Resolution This is expected platform behavior because the search results are based on a search of a calculated weight done by the Zing search engine within the platform. How this works can be understood in detail at: Zing computes document scores using three components Example The following example is based on OOB demo data for catalog items: 1) Navigate to Maintain Items module and do a "for text" search for "Plan" 2) Sort the result by Name <a-to-z> and see that items appear in alphabetically order 3) Navigate to Self-Service > Service Catalog module and search "Plan" on the search box located on top right 4) Notice that the results are not sorted in alphabetical order