How to make catalog items searchable in Service Portal

Some catalog items do not appear when you search in the Service Portal Typeahead Search widget, even though the items are active. This article shows how to make the catalog items searchable. 

  All releases

The Visible elsewhere field (visible_standalone) is set to false for the active catalog items that do not appear in the Service Portal.

 

To make the catalog items searchable in the Service Portal:

1. Go to Service Catalog > Maintain Items (sc_cat_item.list). 
   2. Select the Personalize list gear icon. 
   3. Add the Visible elsewhere field to the selected list column. 
   4. Save the personalized list. 
   5. Set Visible elsewhere to true for the catalog items that should be searchable.