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How to make Service Catalog items searchable on Service Portal - Support and Troubleshooting
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  • How to make Service Catalog items searchable on Service Portal
KB0694083

How to make Service Catalog items searchable on Service Portal


1258 Views Last updated : May 6, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

How to make Service Catalog items searchable on Service Portal

Release

All releases

Resolution

  1. Navigate to Maintain Items (sc_cat_item.list)
    2. Click "Personalized List" gear icon 
    3. Add "No Search" to the selected slush bucket
    4. Save the change
    5. Set to "false" for the catalog items in question

Set "No search" to false to make item searchable in Service Portal

Related Links

Certain catalog items are not searchable in Service Portal


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