Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Service Portal - Need to hide/remove paper clip attachment of reference field pop-up - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Service Portal - Need to hide/remove paper clip attachment of reference field pop-up
KB0694077

Service Portal - Need to hide/remove paper clip attachment of reference field pop-up


2223 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Build info: Kingston patch 7

Steps to Reproduce

1. Navigate to New Hire Order Guide on platform.
w. Add a new reference type variable with sys_user table.
3. Navigate to New Hire on Service Portal:
https://demonightlykingston.service-now.com/sp?id=sc_cat_item_guide&sys_id=6690750f4f7b4200086eeed18110c761
4. Type "Abel Tuter" in the reference field.
5. Click "i" icon which will open a pop-up window
Notice the attachment paperclip.

6. Navigate to catalog item "Apple iPad 3" on platform.
7. Add a new reference type variable with sys_user table.
8. Navigate to "Apple iPad 3" on Service Portal:
https://demonightlykingston.service-now.com/sp?id=sc_cat_item&sys_id=060f3afa3731300054b6a3549dbe5d3e
9. Type "Abel Tuter" in the reference field.
10. Click "i" icon which will open a pop-up window
Notice the attachment paperclip.

Expected Behavior: paper clip attachment of reference field pop-up can be disabled via system property.

Actial Behavior: paper clip attachment of reference field pop-up is always available.

Workaround

  1. Navigate to Service Portal > Pages.
  2. Look for Order Guide page (id=sc_cat_item_guide) OR Catalog Item page (id=sc_cat_item).
  3. Add the following CSS code under Page Specific CSS:

.panel-heading span.glyphicon-paperclip { 
display: none; 
} 

  1. Save the change.

 


Related Problem: PRB1296920

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.