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Description

User Roles-type fields aren't accessible/selectable by non-admin users from Condition Builder. Therefore, if there is a default filter with User Roles field for a list, non-admin users experience unexpected behaviors.

  • Related List – Filter is displayed incorrectly. Result set doesn't meet the filter condition.

  • Regular List – Filter is displayed incorrectly. Result set is populated correctly.

 

Steps to Reproduce

1. Go to a group record, for example, Database.
<instancename>/nav_to.do?uri=sys_user_group.do?sys_id=287ee6fea9fe198100ada7950d0b1b73
2. Scroll down to Group Members related list. Right-click in the list header. Choose Configure > List Control.
3. If missing, add Edit Default Filter field to the form layout from Configure > Form Layout.
4. Set the filter as "Roles Is itil". Click Save
5. Impersonate a non-admin user who has the user_admin role, for example, Bette Barcelona,
6. Go to a group record, for example, Database.
<instancename>/nav_to.do?uri=sys_user_group.do?sys_id=287ee6fea9fe198100ada7950d0b1b73
7- Scroll down to Group Members related list. Click Edit.

Actual behavior:
Filter gets displayed as "Keywords Are itil"
Result set gets populated incorrectly

Expected behavior: (and also the actual behavior for admin users)
Filter gets displayed as "Roles Is itil"
Result set gets populated correctly

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB1296807

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Article Information

Last Updated:2018-08-10 17:19:26
Published:2018-08-11