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Symptoms


  • Unable to create new workflows in Workflow Editor
  • When attempting to create a new workflow, after hitting the "Submit" button, the user is met with a blank workflow canvas titled "(workflow name) -" and the canvas does not have a "Begin" or "End" activity

Release


Jakarta Patch 8b 

Cause


The user's global "Submit" UI Action is active = false.

Resolution


Per the above, the user's global "Submit" UI Action is inactive:
<instance name>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=42da42d00a0a0b340066377beb6dd099

Simply set this UI Action to active = true and the issue will be resolved. The user will then be able to create new workflows, and the "Begin" and "End" activities will appear as expected.

Article Information

Last Updated:2018-08-03 00:39:10
Published:2018-08-01