Copying/Pasting mail_script placeholders into HTML fields are not formatted correctly despite Keep/Remove Formatting options.

Steps to Reproduce

1. Open/Save a new Email Client Template
2. Copy/Paste ${mail_script:u_si_disclaimer} into Body HTML field
Note that the second half of the copy/pasted string is interpreted as HTML Link, which is not correct.


After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.

An alternative workaround would be to disable the "Paste Formatting option" with the TinyMCE HTML Editor. For more information, seeĀ KB0661805.

Related Problem: PRB1271145

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Article Information

Last Updated:2019-05-21 11:38:07