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Description


Service Portal:  Need to support multiple knowledge bases

Steps to Reproduce

Similar to PRB682231 which was closed.

1) Activate Service Portal if it isn't already activated
2) Add a knowledge base to one of the portals
3) View the portal and search knowledge
4) Results will be returned from that knowledge base only.

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.

 


Related Problem: PRB1102769

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Associated Community Threads

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Article Information

Last Updated:2018-08-03 14:37:10
Published:2018-08-03