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Description

Large Product description entered by customer causes issue with User Menu where use can cannot user the User Menu Option.

Steps to Reproduce

  1. Go to any Jakarta Patch 8 instance
    2. Go to sys_properties table and look for glide.product.description.
    3. In the Value enter the following
    Service <a href="https://www.surveymonkey.com/r/ITCustomerPulseCheck" target="_blank">SurveyLink</a>
    5. You will see clicking on the link works and opens it in a New window
    6. Now enter : ServiceNow DEV - Canada Environment <a href="https://www.surveymonkey.com/r/ITCustomerPulseCheck" target="_blank">SurveyLink</a>
    7. You will see that the banner frame is now disrupted and User Menu is not clickable anymore.

Workaround

  1. Go to the System Definition > Dictionary
  2. Search for Table = "core_company" and Column Name = "banner_text"
    3. Change the Max Length of the Dictionary entry from 100 to 512

Related Problem: PRB1275075

Seen In

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Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-08-14 01:36:35
Published:2018-08-14