Large Product description entered by customer causes issue with User Menu where use can cannot user the User Menu Option.

Steps to Reproduce

  1. Go to any Jakarta Patch 8 instance
    2. Go to sys_properties table and look for glide.product.description.
    3. In the Value enter the following
    Service <a href="" target="_blank">SurveyLink</a>
    5. You will see clicking on the link works and opens it in a New window
    6. Now enter : ServiceNow DEV - Canada Environment <a href="" target="_blank">SurveyLink</a>
    7. You will see that the banner frame is now disrupted and User Menu is not clickable anymore.


  1. Go to the System Definition > Dictionary
  2. Search for Table = "core_company" and Column Name = "banner_text"
    3. Change the Max Length of the Dictionary entry from 100 to 512

Related Problem: PRB1275075

Seen In

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Intended Fix Version


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Article Information

Last Updated:2018-08-14 01:36:35