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Description

Wishlist that contains catalog items that are set to inactive after the user chooses them as wishlist items are still accessible. If ordered, a 404 error is displayed.

Steps to Reproduce

1.Impersonate Abel tuter or any end user.
2. Go to Service Portal and add an item Access in the Wishlist.
Note that one iitem is now in the wishlist for the user.
3. Go back to the catalog item "access" and set it to active = false (disable it).
4. Log in as the user.
Note that you can still view the catalog item "Access".
5. Provide order information.
When you click on Submit, a 404 error is displayed.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In and Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1269268

Seen In

There is no data to report.

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-08-09 16:25:05
Published:2018-08-09