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Wishlist that contains catalog items that are set to inactive after the user chooses them as wishlist are still accessible - Known Error
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  • Wishlist that contains catalog items that are set to inactive after the user chooses them as wishlist are still accessible
KB0693966

Wishlist that contains catalog items that are set to inactive after the user chooses them as wishlist are still accessible


1050 Views Last updated : Oct 10, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Wishlist that contains catalog items that are set to inactive after the user chooses them as wishlist items are still accessible. If ordered, a 404 error is displayed.

Steps to Reproduce

1.Impersonate Abel tuter or any end user.
2. Go to Service Portal and add an item Access in the Wishlist.
Note that one iitem is now in the wishlist for the user.
3. Go back to the catalog item "access" and set it to active = false (disable it).
4. Log in as the user.
Note that you can still view the catalog item "Access".
5. Provide order information.
When you click on Submit, a 404 error is displayed.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In and Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1269268

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