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Description

When the article has a special character (like &, ', <, >, etc) in the title or content, users are not able to access the article via the kb_view.do page, this happens when one of the following properties is set to false:

  • Escape Text (glide.escape.text)
  • Escape All Script (glide.escape.all_script)

For customers running Jakarta and older, this problem does not surface.

Steps to Reproduce

  1. Set the property glide.ui.escape_all_script to false.
  2. Make sure that there is an & symbol in either article name or content, or add one.
  3. Log in as the knowledge admin.
  4. Navigate to the article mentioned in step 2.

A blank page shows up.

Workaround

As a workaround, please set properties glide.ui.escape_text and glide.ui.escape_all_scripts to TRUE.

Please review the doc link for further details on these properties: https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/security/concept/c_HighSecuritySettings.html


Related Problem: PRB1285875

Seen In

Kingston

Fixed In

Jakarta Patch 10
Kingston Patch 8
London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-12-07 09:00:23
Published:2018-10-26