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How to add fields to the user profile page in Service Portal - Support and Troubleshooting
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  • How to add fields to the user profile page in Service Portal
KB0693942

How to add fields to the user profile page in Service Portal


3989 Views Last updated : Sep 30, 2025 public Copy Permalink
KB Summary by Now Assist

Issue



You can add more fields from the sys_user table to the user profile in Service Portal following the steps in this article. The fields display below the About section on the page. 

 

 

Release

All supported releases

Resolution

  1. Go to a sys_user record form view.
  2. Switch the form view to Service Portal.
  3. Add the fields you want to this form view.
  4. Save the change.
  5. Verify that the fields appear under the About section on the user profile page in Service Portal.

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