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Symptoms


Duplicate records (same 'Number' value) in the Service Desk [new_call] table. This can be reproduced using these steps:

  1. Log into an instance
  2. Ensure the plugin 'Service Desk Call' has been activated.
  3. Go to new_call.list
  4. Create a new record then 'Save', make a note of the number.
  5. Go to new_call.list
  6. In the breadcrumbs filter, search for 'Number' is '<NUMBER>' // Number from STEP 4
  7. Click on 'New'

Release


All

Cause


This behavior is by design. More information can be found in the doc titled Filters and breadcrumbs

"Clicking the New button in a filtered list automatically applies the same filter to the new record. For example, clicking New in the Resolved Incidents list opens a record preset with State set to Resolved. In a list filtered for active, priority 1 incidents, clicking New opens a record preset with Active selected and Priorityset to 1 - Critical.

You can change the preset values on the form as needed. If there is a field you do not want to have populated in this way, you can add the following dictionary attribute to the field: ignore_filter_on_new=true."

Resolution


If there is a field you do not want to have populated in this way, you can add the following dictionary attribute to the field: ignore_filter_on_new=true.

 

Article Information

Last Updated:2018-08-03 02:01:24
Published:2018-07-31