Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Knowledge Search Page (knowledge.do) showing 0 articles for users - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Knowledge Search Page (knowledge.do) showing 0 articles for users
KB0693888

Knowledge Search Page (knowledge.do) showing 0 articles for users


492 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


In Knowledge Homepage, the user will see 0 articles in all the categories but the user can access the list of articles from "All articles" under "Knowledge" module.

Cause


Before retrieving the articles in the Knowledge homepage, preferred language will be checked in the sys_user record in order to display the articles which are in user's preferred language. For some reason if the preferred language is referred to NULL then the articles won't show up in the knowledge homepage. 

Resolution


Change the preferred language to something other than NULL according to the user's preference. 

1) Navigate to sys_user table.

2) Search for the user who is facing the issue.

3) Set the preferred language(configure this field if it not available on the form already) and update the sys_user record.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.