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"Refresh from LDAP" link on the User and Group forms will error when the LDAP server is configured to use a mid server even when normal imports work correctly - Known Error
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  • "Refresh from LDAP" link on the User and Group forms will error when the LDAP server is configured to use a mid server even when normal imports work correctly
KB0693883

"Refresh from LDAP" link on the User and Group forms will error when the LDAP server is configured to use a mid server even when normal imports work correctly


3794 Views Last updated : Sep 17, 2024 public Copy Permalink
KB Summary by Now Assist

Description

 "Refresh from LDAP" link on the User and Group forms will error when the LDAP server is configured to use a mid server even when normal imports work correctly

Steps to Reproduce

  1. Ensure you have configured an LDAP server that uses a Mid server.
  2. Open a record that has been imported by the LDAP
  3. Click "Refresh from LDAP"

You will see an error:

Group <group name> Could not be found in LDAP
 
Refresh from LDAP on the sys_user_group form

Workaround

The "Refresh from LDAP" functionality is not supported if the LDAP is configured to use the mid server. Please note the normal imports using the data sources will work correctly.

To avoid this limitation, you can remove the "Refresh from LDAP" link. To achieve this, open the UI Action from the sys_user/sys_user_group and change the conditions"

Open the following UI Actions:

  • sys_ui_action.do?sys_id=1b4f7ef30a0001060058e223c9a5744c
  • sys_ui_action.do?sys_id=7f212bab0a0a0b9e00c952de6a4c89d6

Change condition to:
!current.source.isNil() && gs.hasRole('admin') && current.ldap_server.mid_server.isNil()

condition to add

 


Related Problem: PRB608928

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