Symptoms

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Test credential not working with error pattern as below:

A JSONObject text must begin with '{' at character 1 of SNC_ENC_VAL[501cy5cdwvJ5P2wZ/LmtEVisfadaCWsnFb05aHS3adaQqniGv1PpIgg0F2wSEB31TZUOluvu202ZWO7nh5ouni69jW5iVvhJvewrt0/R7O6YdWPUs7W9/hLRM5tu+dh5u0avfKjILRkIBnTjuvrgIKFnK75YwtKFkDuqDCP6n2HUAsgxPrLHwgZA+MZj5YngjKOp5pFthmX11fqM5wGJqPpovjteqhW3Hw9826TP2GKZ1kcRJV414OOTU4Mjh4ASDldt1g==]

 

Release

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Jakarta, Kingston

Cause

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Could be due to keystore corruption in mid server.

Resolution

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1. Make sure the mid server windows service "Log on as" account is either a local admin account, or has full permission to mid server folder. 
If point 1 is verified, please proceed following steps 
2. On MID server host, stop MID server windows service 
3. Delete the keystore file in agent/keystore folder. 
4. Open config.xml and remove the keystore value. 
ie: 
<parameter name="keypairs.mid_id" value=""/> 
5. Start MID server windows service 

The mid server will start up as not validated. Click the validate link and the MID server should restart and then validated.