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Symptoms


Test credential not working with error pattern as below:

A JSONObject text must begin with '{' at character 1 of SNC_ENC_VAL[501cy5cdwvJ5P2wZ/LmtEVisfadaCWsnFb05aHS3adaQqniGv1PpIgg0F2wSEB31TZUOluvu202ZWO7nh5ouni69jW5iVvhJvewrt0/R7O6YdWPUs7W9/hLRM5tu+dh5u0avfKjILRkIBnTjuvrgIKFnK75YwtKFkDuqDCP6n2HUAsgxPrLHwgZA+MZj5YngjKOp5pFthmX11fqM5wGJqPpovjteqhW3Hw9826TP2GKZ1kcRJV414OOTU4Mjh4ASDldt1g==]

 

Release


Jakarta, Kingston

Cause


Could be due to keystore corruption in mid server.

Resolution


1. Make sure the mid server windows service "Log on as" account is either a local admin account, or has full permission to mid server folder. 
If point 1 is verified, please proceed following steps 
2. On MID server host, stop MID server windows service 
3. Delete the keystore file in agent/keystore folder. 
4. Open config.xml and remove the keystore value. 
ie: 
<parameter name="keypairs.mid_id" value=""/> 
5. Start MID server windows service 

The mid server will start up as not validated. Click the validate link and the MID server should restart and then validated. 

 

Article Information

Last Updated:2018-08-05 22:36:26
Published:2018-07-31