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When field changes on a form its not showing in activity stream for some users - Support and Troubleshooting
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KB0693847

When field changes on a form its not showing in activity stream for some users


12814 Views Last updated : Feb 14, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

When a field changes on a form it's not showing in the activity stream for some users.

Here is an example:

Updating assignment group on the incident form is showing in the activity stream for admin:

But not for the user in the group CAB Approval, the incident is assigned to even though it shows checked in configure available fields.

 

Release

All

Cause

User preference <tablename>.activity.filter for user doesn't have value for '<field not showing>,true' 

In above: User preference 'incident.activity.filter' for user doesn't have value for 'assignment_group,true'

Resolution

1. Ask the user to uncheck and check (assignment group) field from the filter icon on the incident that is not appearing, this will update the user preference <tablename>.activity.filter and will add <missing field>, true 
 
Admin can do that too for the user by impersonating the user. 
 
2. If you want all users to see specific fields in the activity stream create user preference with these details: 
 
Name: <table_name>.activity.filter 
 
Value: All the fields you want users to see
Here is an example:
assigned_to,true;cmdb_ci,true;incident_state,true;impact,true;priority,true;opened_by,true;work_notes,true;comments,true;*Email*,true;*Relations*,true;*Attachments*,true;assignment_group,true 
 
System: Check this box 
 
User: leave it blank
 
Save and flush the cache. 

Related Links

If you want to read more about Configure the activity filter, here is the doc:

Configure the activity filter

NOTE:

If you want to not show updates of a particular field on the Activity Stream, but allow users to add it if they wish, then set the preference value with the following pattern:

<field_name>,<display_value>; so for example like "assignment_group,false;"

This will result in the field listed in the Activity Stream filter, but the check box will not be checked.


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