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User was able to approve a change request on behalf of another user - Support and Troubleshooting
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  • User was able to approve a change request on behalf of another user
KB0693426

User was able to approve a change request on behalf of another user


5220 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


User was able to approve a change request on behalf of another user.

Release


Kingston Patch 2

Cause


User that was able to approve on behalf had the "approval_admin" role.

According to the role's description:

Use the approval_admin role to allow users to view or modify approval requests not directly assigned to them.
Use the approver_user role to allow approvers to only view or modify requests directly assigned to them.
Use of this role requires a Fulfiller license. Use of the approver_user role requires an Approver license. 

Resolution


This is the expected behavior when a user has the "approval_admin" role. To change the behavior, customers need to review their role assignments.


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