Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Cascade variable Date typed manually is not applied on order guide subitems in Service Portal - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Cascade variable Date typed manually is not applied on order guide subitems in Service Portal
KB0693392

Cascade variable Date typed manually is not applied on order guide subitems in Service Portal


406 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Cascade variable Date typed manually does not get applied to subitems in order guides on the pre-Kingston Service Portal.

Steps to Reproduce

 

1. Login as admin in a pre-Kingston instance.
2. Navigate to 'sc_cat_item_guide.list'.
3. Select the record with the name 'New Hire'.
4. Tick 'Cascade Variables' and Save.
5. Open the record 'New Hire' again and create a new Variable Set 'Test Date'.
6. Create a new Variable 'u_date' with Type 'Date' in the Variable Set 'Test Date'.
7. Add the Variable Set 'Test Date' to the subitem 'Standard Laptop' in the Order Guide 'New Hire'.
8. Navigate to Service Portal.
9. Order 'New Hire'.

The value of 'u_date' will be applied to subitem 'Standard Laptop' if we select the Date value from the Calendar, but it will not be applied if we type the value manually.



Workaround

This issue only affects the pre-Kingston legacy SC widget. Since Kingston, a new widget is used for order guides, where this and other issues are fixed.


Related Problem: PRB1296238

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.