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Description

kb_use table is not being updated when user opens an article through the Service Portal

Steps to Reproduce

  • Activate the Service Portal UI plugin com.snc.knowledge_portal
  • Go to SP UI by appending /kb to the instance
  • Go to home page and view any article
  • check the kb_use table for entry

    Observed:
    - There is no entry created in the table, but an entry gets added when the same operation done in $knowledge.do pages

Workaround

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Related Problem: PRB1065825

Seen In

There is no data to report.

Fixed In

Jakarta Patch 10
Kingston

Associated Community Threads

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Article Information

Last Updated:2018-07-30 10:59:16
Published:2018-07-30