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Description

New created User Criteria that are not used by any knowledge base are anyway evaluated on the first article opened in the session.

 

Steps to Reproduce

1) Create a new user criteria -"Test Citeria"

2) Insert the following script in it:
gs.addInfoMessage("{No User Criteria Test}");
answer = true;

3) Save it without assigning a knowledge base.

4) Go to Self Service > Knowledge

5) Open any article.

Notice the custom created log statement shows {No User Criteria Test} in the header. The new user criteria gets executed when the first article is opened in the session.

 

Workaround

This problem is targeted to be fixed in a future release. You can Subscribe to this article to receive notifications when more information will become available.

 


Related Problem: PRB1284491

Seen In

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Intended Fix Version

Madrid

Fixed In

Kingston Patch 11
London Patch 3

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Associated Community Threads

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Article Information

Last Updated:2018-11-23 05:28:40
Published:2018-08-13