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Client scripts are not running on Service Portal - Support and Troubleshooting
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  • Client scripts are not running on Service Portal
KB0693343

Client scripts are not running on Service Portal


8530 Views Last updated : Jun 18, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

Client scripts are not running on Service Portal. They run perfectly on the Standard UI.

Release

All supported releases   

Cause

The cause of client scripts not running on Service Portal is if the UI Type is set to Desktop.

For Catalog client scripts to run on Service Portal, the UI Type needs to be set to Mobile/Service Portal or All.

Resolution

To fix this issue, change the UI Type of the client script to Mobile/Service Portal or All.

Make sure that the scripts are using a mobile-compatible API since the UI type is set to Mobile/Service Portal. If the API is not compatible with the mobile platform, the scripts create errors and not run as expected. 

Related Links

For more information on supported and unsupported functions in Service Portal, see the following product documentation. 

Service Portal and client scripts

Mobile client GlideForm (g form) scripting and migration (San Diego)


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