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Symptoms


When an article is viewed on kbview.do a new record should be created on the kb_use table; however, new records are not generating.

Release


Kingston Patch 6

Cause


The KnowledgeHelp script include is customized.

Resolution


Revert the KnowledgeHelp script include to out of box version.

 

Article Information

Last Updated:2018-08-03 00:44:23
Published:2018-07-30