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The kb_use table isn't generating new records when an knowledge article is viewed on the kbview.do UI page - Support and Troubleshooting
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  • The kb_use table isn't generating new records when an knowledge article is viewed on the kbview.do UI page
KB0693342

The kb_use table isn't generating new records when an knowledge article is viewed on the kbview.do UI page


664 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


When an article is viewed on kbview.do a new record should be created on the kb_use table; however, new records are not generating.

Release


Kingston Patch 6

Cause


The KnowledgeHelp script include is customized.

Resolution


Revert the KnowledgeHelp script include to out of box version.

 


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