The kb_use table isn't generating new records when an knowledge article is viewed on the kbview.do UI page

664 Views Last updated : Apr 7, 2024 public Copy Permalink

Symptoms

When an article is viewed on kbview.do a new record should be created on the kb_use table; however, new records are not generating.

Kingston Patch 6

The KnowledgeHelp script include is customized.

Revert the KnowledgeHelp script include to out of box version.

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