Notifications

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Symptoms


For one specific user, it is unable to impersonate even for admin. 

Steps:

Login as admin user.

Then try to impersonate as specific user. Page is redirected to blank page.

Default-thread-15 38ECB2113727D34028C15AA543990EBD txid=f1fc72113727 Impersonate: Impersonation start: XXXXXX (C2782949 )

Default-thread-15 38ECB2113727D34028C15AA543990EBD txid=f1fc72113727 *** End #152934 /api/now/ui/impersonate/c5550986db0e13046ad01cd74b961931, user: C2782949 

Default-thread-1 SYSTEM txid=71fc72113727 WARNING *** WARNING *** Unwanted leading or trailing whitespace for user=C2782949 

Release


All Supported ServiceNow Releases.

 

Cause


user_name field value had a extra blank space.

e.g. logs shows >>> Impersonate: Impersonation start: XXXXXX (C2782949 ) >> there is a extra space after username and brackets.

Resolution


After removing the extra blank (trailing whitespace), impersonation issue was resolved.

 

Article Information

Last Updated:2018-08-06 00:36:43
Published:2018-07-26