If a field is populated via a client script on the Service Portal, it does not update as expected.

Steps to Reproduce


  1. Download the attached update set and commit the update set.

    Item: 711d1ec6732a0300f49d0690fdf6a7bd
    variable1: run onChange (checkbox)
    variable2: reference to "reference_variable_price_test" table (reference, pricing implications set to true)
    onChange script on variable1: clicking it will clear the value of variable2.

  2. Create a few records in the reference_variable_price_test table.

    Note the sys_id of any one record.

  3. Change the following "g_form.setValue()" in  <instance>/catalog_script_client.do?sys_id=bcbc1ac6732a0300f49d0690fdf6a797&sysparm_record_target=catalog_script_client&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=variable_set%3D395c16c6732a0300f49d0690fdf6a7f0%5EORDERBYorder
    g_form.setValue("ref_price", "<sys_id>");

  4. Open the item in Service Portal (/sp?id=sc_cat_item&sys_id=711d1ec6732a0300f49d0690fdf6a7bd).

  5. Click the "run onchange" checkbox.

    Note that the price is not updated.



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Related Problem: PRB1240285

Seen In

There is no data to report.

Intended Fix Version

Kingston Patch 9

Fixed In


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Associated Community Threads

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Article Information

Last Updated:2018-08-02 04:53:33