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Description

How to sort KB article on Service Portal

Procedure


1. Activate "Knowledge Management Service Portal" plugin.
 
2. Navigate to knowledge management service portal (/kb).
 
3. Click either Views, Newest or Alphabetical on the top of the page.

 

Applicable Versions


Jakarta or newer

Additional Information


https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/task/activate-km-service-portal-plugin.html

Article Information

Last Updated:2018-08-03 14:31:42
Published:2018-08-03