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How to sort KB articles in the KB category page in Service Portal - Support and Troubleshooting
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  • How to sort KB articles in the KB category page in Service Portal
KB0693259

How to sort KB articles in the KB category page in Service Portal


2691 Views Last updated : Jun 4, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Learn how to change the sort order of articles when using the Knowledge Management Service Portal plugin.

Release

Jakarta or newer

Resolution

To change the sort order of knowledge articles:   

  1. Activate the Knowledge Management Service Portal plugin.
  2. Go to knowledge management service portal (/kb).
  3. At the top of the page, select either Views, Newest, or Alphabetical.

Related Links

Activate the Knowledge Management Service Portal plugin

 


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