Notifications

182 views

Description

Navigation to Knowledge UI including home page or article view page can take in excess of 5 seconds when the instance contains a large number of user criteria.

Steps to Reproduce

  1. Populate the instance with a large amount of KB articles.
    2. Add user criteria linked to the created articles.
    3. Navigate to the /kb page.

Notice the amount of time taken to load the knowledge homepage. Note that the issue may reproduce on other portals as well.

Workaround

Add the following database indexes for the following columns in kb_knowledge table
- cannot_read_user_criteria
- can_read_user_criteria
- sys_class_name, kb_knowledge_base
 

Related Problem: PRB1290357

Seen In

There is no data to report.

Intended Fix Version

Madrid

Fixed In

Jakarta Patch 10
Kingston Patch 8
London

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-09-21 07:53:37
Published:2018-09-10