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 Jakarta Patch 9b : Known Errors

This article presents notable known errors in  Jakarta Patch 9b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Jakarta Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0594678PRB674257PersistenceChanges on Dictionary Field Type of glommed field on one of the extending tables is changing the database field type instead of changing the sys_storage_alias
KB0690068PRB1253960PersistenceAn action=DELETE for a column specified as on table X should never drop a column of the same name from a parent of table X
KB0657397PRB1152788Forms and FieldsRecord Watcher is updating fields on linked/referenced incidents if related list with List v3 is enabled and present on forms.

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0690231PRB1277603ReportingPage freeze when trying to expand and collapse list of fields to dotwalk for available/selected fields on large table like cmdb_ci
KB0547173PRB623049Agile Development Upgrading the [SDLC - Scrum Process Pack] doesn't re-create the sys_choice records for state field on rm_story table
KB0598369PRB608338Platform PerformanceWithin a synchronized block, a db call causes the node to become unavailable
KB0564331PRB656738UI ComponentsStyle issues with Additional Comments field and Activity Formatter display
KB0622300PRB933587ChatCMS Chat Legacy "Not available" message is not showing when Schedule is out of hours
KB0610409PRB671427UI ComponentsNot all the fields are available for template_editor when creating a new sys_template for the incident table
KB0610409PRB671427UI ComponentsNot all the fields are available for template_editor when creating a new sys_template for the incident table
KB0657306PRB647362Platform Miscellaneous'glide_user_activity' cookie keeping the user logged in even when remember_me is not checked.
KB0621591PRB832997PersistenceCopy from String (Full-UTF8) to String causes data truncation if content contains Unicode
KB0621705PRB658692Tables and DictionaryCustom table label of re-created deleted table shows the label of the parent table
KB0647811PRB1235769PersistenceJakarta changes in TPP migration / CMDB structure may trigger slow queries and causes performance degradation as no longer able to use index hints/rewrites
KB0690125PRB1271029Web ServicesRequesting sys_user WSDL is causing the instance to run out of memory
KB0687751PRB1240675Emailemail diagnostics reports false negatives when the number of email accounts exceeds the number of available progress workers
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0681695PRB1246921Service Portal[Security Bug] ACL issue with Service Portal
KB0551305PRB645540PersistenceCustomization of a base system choice list for a field on extended table may be overwritten by an upgrade
KB0678843PRB1253606Incident ManagementData policies for incident state "On Hold" fire when trying to use the "Canceled" state
KB0692585PRB1287143CurrencySaving a form with a currency field, results with the currency value to be multiplied by 100 when locale is es.ES, with users having language set to english and country set to US
KB0622432PRB704793Platform PerformanceWhen using UI16 in IE (and other browsers), the application navigator (left nav) is blank and stuck on 'Loading...' and never loads or renders the Applications and Modules after 15 minutes or more
KB0692530PRB1283214Human Resources Service Management[Security Bug] ACL issue with HR Table
KB0610309PRB668079UI ComponentsSLAs on Requested Item table fail when using a variable set
KB0657390PRB1238364Activity StreamThe User Preference [sys_user_preference] ".stream_input" (ex: glide.ui.incident.stream_input) can cause field visibility issues for comments and work notes depending on the form layout
KB0621559PRB679486Edge EncryptionAttachments on tables with encrypted attachments are corrupt
KB0685032PRB1270017UI Policy/Client ScriptService Portal: Kingston - UI Policies and Client Scripts on the Form widget are not honored when the form is saved
KB0623236PRB672996PersistenceRe-parenting of cmdb_ci to cmdb during an upgrade can cause data loss on unique, composite indexes on cmdb_ci (split after re-parenting).
KB0687145PRB707453Knowledge ManagementFrame gets shortened - Order an item in Service Catalog
KB0688484PRB1252332Performance AnalyticsOn domain separated instances, Performance Analytics Collection Jobs do not use [sys_choice] Breakdown Elements defined on a parent domain only, and scores are
KB0623275PRB1028261PersistenceLow performance adding a new column with a default value to a very large table, for example [em_alert_history], taking an extremely long time.
KB0598348PRB657894Service CatalogThe TASK table and the Catalog Task use the same numbering prefix, which causes number duplication
KB0635475PRB964769Performance AnalyticsPerformance Analytics data collection jobs cause nodes to run out of memory (originally PRB650867)
KB0657433PRB1166875ChatUsing Legacy Chat in Jakarta, the support agent is unable to respond to end user.
KB0550591PRB628968Service Catalogg_form.getReference does not work on variable editor on sc_req_item RITM form
KB0688491PRB662349Dashboards and Home Pages[CANVAS] Tags not appearing on homepage
KB0687771PRB1282507Service PortalService Catalog Service Portal plugin must not be activated before the core Service Portal plugin
KB0688314PRB1282065PersistenceSetting the term config table property glide.db.query.term. table_limit to zero causes severe cache issues on sys_term_table_cache and a high flush count
KB0688314PRB1282065PersistenceSetting the term config table property glide.db.query.term. table_limit to zero causes severe cache issues on sys_term_table_cache and a high flush count
KB0552017PRB633783Content Management System (CMS)Adding multiple iFrames to a CMS page causes the pages scroll bar to explode causing unwanted white space
KB0621602PRB627055EmailFour-byte UTF8 emojis cause emails to be truncated in the database
KB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back up
KB0685040PRB672076Domain SupportThe list view in a domain separated instance shows the choice list labels of the session's domain instead of the record's domain
KB0647810PRB1235823Persistenceflattening cmdb can introduce uneven index for reference fields which causes mysql selecting bad index for query execution
KB0598210PRB658875AuthenticationSubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0690134PRB1287875NotifyNowon-premise Twilio connection error. Message: This number is not yet configured. You will now be disconnected.
KB0598890PRB716032UI ComponentsUser preferences such as my_home_navigation_page and related_list_timing are incorrectly being set to false, breaking homepages and related lists
KB0610585PRB716958Service PortalIE11 Memory consumption issue in Service Portal
KB0621009PRB752083Platform SecurityUpon login, users are redirected to banner image/product icon instead of a homepage
KB0686848PRB1238560Guided ToursGuided tours do not work on personalized lists with the "Personalize List Columns" feature (blue gear icon with a blue dot)
KB0622288PRB808426DiscoveryWhen Windows Server 2016 is discovered, it is incorrectly classified as a Computer CI
KB0693357PRB1284720Financial ManagementProject Actual Cost (pm_project.work_cost) is set to the user session currency
KB0693357PRB1284720Financial ManagementProject Actual Cost (pm_project.work_cost) is set to the user session currency
KB0562895PRB655728Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0661797PRB1235331Update SetsGrandchild tables of task created as TPC can be corrupt if they are created in the wrong order
KB0622780PRB702368Service CatalogWhen configuring user criteria in a domain separated environment, the user criteria is ignored.
KB0692003PRB1292140DiscoveryAfter enabling "Normalization Data Services" plugin leading to duplicate models while running Discovery
KB0647479PRB935816Service Catalog: Service Portal WidgetsService Portal Catalog: Need a mechanism to set the 'Requested For' value for Order Guides
KB0683369PRB1261431Condition BuilderThe button "Run" at the bottom of list/table queries is missing
KB0677957PRB1251793NotifyNowInbound phone calls for the Notify - Twilio integration not processing properly.
KB0656731PRB709927ListsSorting a list view causes the tags column to disappear and be unusable until the list is refreshed.
KB0610426PRB670873UI ComponentsExtended tables display work notes above comments regardless of the order indicated in the form layout
KB0622397PRB935863Asynchronous Message BusMemory leak may prevent AMB (chat, record watcher, etc) messages from being sent when session_message_queue_size reaches capacity
KB0662271PRB1236116Service PortalKingston Service Portal: Unable to nest multiple widgets in an already embedded widget
KB0635412PRB1107867UI ComponentsDomain picker breaks upon upgrade if the instance does not contain the UI16 plugin (UI15 only)
KB0657641PRB1244501Import / ExportSynch transform uses fast lock that can cause SOAP threads to get hung up (PRB1200935), exhausting all integration semaphores
KB0634440PRB1103343Activity StreamTurning off live forms (glide.ui16.live_forms.enabled) in Jakarta hides journal fields associated to the activity formatter and activities (filtered)
KB0551911PRB633975Knowledge ManagementNeed method to make new Knowledge v3 home pages ($knowledge.do) public (New Jelly Page)
KB0688920PRB648343PersistenceWhen adding a new column from "Form Layout", it does not check whether the field exists in a table that extended from the current table
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0635012PRB905758Usage AnalyticsUnable to activate plugins on sub-production instance(s) after cloning from production instance
KB0562895PRB663858Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0692578PRB709946Forms and FieldsAnnotations that denote sections of a form should use header tags
KB0693184PRB1158590EmailThe node gets restarted due to an improper event
KB0693184PRB1158590EmailThe node gets restarted due to an improper event
KB0598896PRB689186List v3With List v3, the sys_user table list fails to load if the name field starts with a dot followed by a space
KB0621950PRB732813Asynchronous Message BusAfter upgrading to Helsinki, HttpClient thread count grows on the MID Server
KB0647552PRB1181032Forms and FieldsJakarta: Glide list fields set to read-only via client script or UI policy do not update the value when the form is saved
KB0647552PRB1181032Forms and FieldsJakarta: Glide list fields set to read-only via client script or UI policy do not update the value when the form is saved
KB0647552PRB1181032Forms and FieldsJakarta: Glide list fields set to read-only via client script or UI policy do not update the value when the form is saved
KB0692475PRB903821Performance AnalyticsNot able to see the widgets in the dashboard from global as the user from top,acme domains
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0692548PRB1160414Forms and FieldsWatchlist reference icon activates on hover only and is not keyboard accessible
KB0598086PRB649261Content Management System (CMS)In a new portal, the search text box in the search results page redirects to the base system portal.
KB0623810PRB1073350Import / ExportSlow business rule 'Set synchronous import set' due to non-indexed sort in setImportSetRow function to retrieve next row number
KB0623489PRB1079599Project ManagementMSP 2016 not supported in import
KB0692500PRB1252414HTML EditorVideos are not uploading as an attachment - tinyMCE upgrade issue
KB0598314PRB609362UI Policy/Client ScriptIncident form validation issue allows ticket to get submitted without values in mandatory fields

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Article Information

Last Updated:2018-08-13 22:00:26
Published:2018-07-24