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Description

Service Portal Search: short description of catalog items are not translated in service portal search results

Steps to Reproduce

Prerequisite: Language plugin installed (eg: French)

- Login to OOTB Kingston instance (tested in Kingston Patch 7)
- Open sc_cat_item.list
- Choose items with common word in the Name so that more results are returned when searched in portal (eg: iPhone)
- Make sure Translated text is available for 'short description' for all these items in "sys_translated_text" table for the language french (text for short description in french should be different to that of english)
- Change your language to French from General>Settings
- Open Service Portal > Search widget and Search for "iPhone"
https://instancename.service-now.com/sp?id=search&q=iphone

Actual Behavior: The Short description of only the first result is translated
Expected Behavior: Short descriptions of all the results should be translated

Workaround

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Related Problem: PRB1295452

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Article Information

Last Updated:2018-08-08 01:37:38
Published:2018-08-08