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Some widgets in Service Portal designer do not have a preview available - Support and Troubleshooting
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  • Some widgets in Service Portal designer do not have a preview available
KB0693149

Some widgets in Service Portal designer do not have a preview available


1997 Views Last updated : Jun 20, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Some widgets in Service Portal designer display a "no preview available" message. 

Resolution

Not all default widgets in Service Portal designer have the preview feature. The Service Portal form UI and Designer use the field has_preview, which defines whether preview data is available for the widget.

Check to see if the has_preview field value is set to false. If it is, this indicates that there is no preview data available for that widget to be shown in the designer.

To see the list of widgets that have the preview feature, add the field Has Preview via the form layout or on the list view of the widgets.

Note: Sign-in widgets do not have the preview feature available.

 


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