Videos are not embedding in Knowledge Article HTML field. After embedding the video and saving the form, the video no longer shows up in the field.
Kingston Patch 6
Jakarta Patch 9
By default the HTML Sanitize attribute is set to 'true' in the HTML field, which is removing the embed code for the video.
Set the HTML Sanitize attribute to false in the dictionary entry for the HTML field.
- Right click the Label for the affected HTML field and click 'Configure Dictionary'
- In the 'Attributes' Related List click the 'New' button
- Attribute: HTML Sanitze , Value: false