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Symptoms


Videos are not embedding in Knowledge Article HTML field. After embedding the video and saving the form, the video no longer shows up in the field.

Release


Kingston Patch 6

Jakarta Patch 9

 

Cause


By default the HTML Sanitize attribute is set to 'true' in the HTML field, which is removing the embed code for the video.

Resolution


Set the HTML Sanitize attribute to false in the dictionary entry for the HTML field.

  1. Right click the Label for the affected HTML field and click 'Configure Dictionary'
  2. In the 'Attributes' Related List click the 'New' button
  3. Attribute: HTML Sanitze , Value: false
  4. Submit

 

Article Information

Last Updated:2018-08-03 00:26:43
Published:2018-07-21