When displaying the Global Text Search results in the new UI since Jakarta, it is not possible to display dot-walked fields. If these are added to the list layout of the 'Text_search' view, they will not display in the Global Search Results as expected.
It is important to note this is not related to attempting to search on dot-walked fields, but only an issue with the way the information is displayed. Dot-walked content in reference fields is not indexed in the parent record (Ref. PRB1183421/KB0693281).
Steps to Reproduce
In a post-Jakarta Instance:
1. Make sure the Incident form has a View called 'Text_search'
2. In the List View for 'Text_search', set the List Layout to contain:
3. Perform a global text search for: SAP
Notice the results only display Short Description and Number, without Caller.Company.
Related Problem: PRB1234604