Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Service portal search results navigating the user to platform home page - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Service portal search results navigating the user to platform home page
KB0692716

Service portal search results navigating the user to platform home page


1339 Views Last updated : Aug 16, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


When the user search for something in the service portal homepage and click on one of the results from the drop down in the search bar, the user will be navigate to the platform home page instead of to the selected catalog item.

 Cause


Page field is not defined in the search sources of the portal.

Resolution


1) Search for 'portals' in the side nav bar and open it.

2) Select the portal you are using.

3) Open the 'search sources' at the bottom of the portal page

4) Click on 'Typeahead' tab in the search source page.

5) Add the page value in the 'page' field(Example: form, kb_article).


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.