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Description

The recipient fields in the Compose Email pop-up no longer allow you to press Enter to select a matching recipient without first having to select the user from the suggestions list.

Steps to Reproduce


2. Navigate to Incident > Open and open an incident record.

3. Click the ... (More Options) button in the header and select Email.

4. In any of the recipient fields, To, CC, or BCC, type "beth" and then press Enter.

Expected behavior: When only one user is displayed in the suggestions list, it should be automatically appear without having to select the user from the suggestions list.

Actual behavior: When only one user is displayed in the suggestions list, you need to select the user from the suggestions list in order to select that user. Pressing Enter doesn't work even if you spell out the user's entire first name and last name.

Workaround

Instead of pressing Enter to complete the selection, select the matching option for the drop-down manually.


Related Problem: PRB1284009

Seen In

Kingston

Intended Fix Version

Madrid

Fixed In

London

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-07-25 04:42:36
Published:2018-07-25