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Guided tour steps missing in designer - Support and Troubleshooting
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  • Guided tour steps missing in designer
KB0692631

Guided tour steps missing in designer


560 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


 

When loading the guided tour in designer, the steps are missing on the right under the callouts. There is also an error in the console debugger:
Uncaught SyntaxError: Unexpected token X in JSON at position X

 

Cause


The JSON is attempting to parse a non JSON object. If you breakpoint the JSON parse, you will find there may be a sentence instead of JSON. This is due to having the short description placed in the option's field.

Resolution


Ensure the short description is in the short description field. If the options field is filled with a string, it will break the guided tours steps parsing before it finishes loading.

 


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