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Description

Service Portal: When using contextual search, unable to select the "This helped" confirmation.

Steps to Reproduce

  1. Log in as admin.
  2. Navigate to Service Portal.
  3. Click on Get Help > Create incident.
  4. Input the text "Email is not working" under "Please describe your issue below".
  5. Click on any search result and try to click "This helped".
    Note that you are unable to select "This helped".

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1250049

Seen In

There is no data to report.

Fixed In

London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-08-24 23:08:06
Published:2018-07-26