Service Portal: When using contextual search, unable to select the "This helped" confirmation.

Steps to Reproduce

  1. Log in as admin.
  2. Navigate to Service Portal.
  3. Click on Get Help > Create incident.
  4. Input the text "Email is not working" under "Please describe your issue below".
  5. Click on any search result and try to click "This helped".
    Note that you are unable to select "This helped".


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Related Problem: PRB1250049

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Fixed In


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Article Information

Last Updated:2019-05-21 11:37:57