Issue
When the catalog category is set to inactive or the category has no active catalog items, an error message states "You do not have permission to see this category".
Resolution
There are four conditions to make a catalog category visible in Service Portal:
- The sys_id of the catalog category that you are trying to view needs to exist in the sc_category table.
- The category needs to belong to the portal catalog: the portal catalog is set in the sp_portal record.
- The category needs to be active: the active flag in the sc_category record needs to be checked.
- The category needs to have at least one active catalog item: the related list Catalog Item of the sc_category record needs to have at least one catalog item with active flag set to true.
