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Getting "Page not found" error or navpage keeps looping instead of seeing a homepage or dashboard when logging into the instance - Support and Troubleshooting
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KB0692601

Getting "Page not found" error or navpage keeps looping instead of seeing a homepage or dashboard when logging into the instance


1406 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


1. When users log into the instance they are getting a "Page not found" error instead of seeing a homepage or dashboard.

2. Some customers might also notice the navpage leading to an infinite loop

Release


All releases

Cause


The system property "glide.login.home" has been modified to point to a page that no longer exists or the URL is no longer valid or "navpage.do"

Resolution


Update the system property "glide.login.home" to the OOB value of "home_splash.do?sysparm_direct=true" or adjust it so that it correctly points to a proper path.

Additional Information


Difference between "glide.home.page" and "glide.login.home"


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