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Description

Saving a record with a currency field results with the currency value getting multiplied by 100 without the user making changes to the value when user locale is es.ES (and possibly also de.DE or other European locales with a comma as the decimal separator) due to a simultaneous update that changes the currency field value made by another user with language set to English and country set to US.

Steps to Reproduce

  1. Create a Currency field on the incident table called Test Currency.
  2. Open two browser sessions (for example, Chrome and Chrome incognito).
  3. In session 1 log in as System Administrator user and be sure his System Settings have the language set to English.
  4. In session 1, open INC0000015
  5. In session 2 log in as the ITIL user and make sure the user's System Settings have the language set to Spanish.
  6. In session 2, open the same incident (INC0000015).
  7. In session 1, set the Test Currency field value to a number between 1 and 999 and save the form.
    • Notice in session 2 that the Test Currency field is marked as updated.
  8. In session 2, update the title and save the record.
    • Notice in session 2 that the Test Currency field is updated and multiplied by 100.
    • Notice in session 1 that the Test Currency field is updated and multiplied by 100.
  9. In session 2 Set the Test Currency field value to a number between 1 and 999 and save the form.
    • Notice in session 1 that the Test Currency field is updated.
  10. In session 1, update the title and save the record.
    • Notice in session 2 that the Test Currency field is updated and multiplied by 100.
    • Notice in session 1 that the Test Currency field is updated and multiplied by 100.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1287143

Seen In

There is no data to report.

Intended Fix Version

Kingston Patch 12
London Patch 4
Madrid

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Associated Community Threads

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Article Information

Last Updated:2018-11-13 05:12:09
Published:2018-11-13