35 views

Description

Users with the itil and atf_test_admin roles who create an incident via ATF cannot see all the incident form fields in the Field Values list in the Set Field Values step.

Steps to Reproduce

  1. Log in as admin.

  2. If required activate the 'Automated Test Framework' (com.glide.automated_testing_framework).

  3. Add the itil and atf_test_admin roles to Abel Tuter demo data user.

  4. Impersonate Abel Tuter.

  5. Open any incident and check that you can see all the fields.

  6. Navigate to Automated Test Framework > Tests and click New.

  7. Enter the following values:

    • Create test with test name as Test1 and save it.
    • Select Add Test Step button.
    • Select Form > Open a New Form and select the table name as "incident".
  8. Save the record.

  9. Click the Add Test Step button and go to Form > Set Field Values.

  10. Open the list for Field Values.

    Notice that it is showing only three or four field names. Users with the itil role expect to see all the fields in the incident form.

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In and Intended Fix Version fields to determine whether any versions have or are planned to have a permanent fix.

 


Related Problem: PRB1175777

Seen In

There is no data to report.

Intended Fix Version

London Patch 2
Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-08-15 22:23:22
Published:2018-07-19