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Symptoms


Related lists aren't loading when a record is opened and right clicking the field labels doesn't show the expected menu: Configure Label, Configure Dictionary, etc. and the Chrome browser console logs show:
Uncaught ReferenceError: gs is not defined

Release


All releases.

Cause


gs (GlideSystem - Scoped) is available only to server-side scripts but isn't available to client-side scripts such as those used in a client script or UI policy.

Resolution


Check for any client scripts or UI policies that might be making calls using gs. Replace all gs calls in a client script or UI policy script with the corresponding g_form (GlideForm - Client) call. g_form is available to client-side scripts.
 
Here are links to available methods for each:
 
GlideSystem - Scoped
 
GlideForm - Client
 
After replacing all gs calls in client scripts and UI policy scripts with the corresponding g_form call, flush the cache. If doing this on a production instance, it's recommended to schedule this for off-peak hours because flushing the cache can cause some temporary performance degradation while the caches get rebuilt. To flush the cached, in the Filter navigator field, enter cache.do
 

Article Information

Last Updated:2018-08-03 02:18:50
Published:2018-07-17