Issue
The language picker tool is often found in the System Settings (cog wheel icon found in the Banner Frame) and allows users to change the instance language. Follow one of the solutions in this article to add the language picker to a Service Portal page.
The video below provides a walkthrough of the necessary steps to add the language picker to a Service Portal page at 05:40.
By default, the only portal page that has the language picker is the 'landing' page:
- Landing page: https://<instance-name>.service-now.com/nav_to.do?uri=sp_page.do?sys_id=36c61807cb31120000f8d856634c9ca9
Resolution
There are two ways to add the language picker to a Service Portal page.
Option A (recommended)
Add the widget Language Switch to a portal page:
- Navigate to Service Portal > Pages.
- Find the and open the page with the ID csm_index.
- Under Related Links > select Open in Designer
- Using the Filter Widget text box in the top left of the page search for the Language Switch widget.
- Drag and drop the widget in the page.
Option B
Add the language picker to a Portal page by embedding the Language Switch widget into another widget.
(Note: This is a non-supported practice. Therefore the amount of guidance provided in this article is limited to the below bullet points)
- To accomplish this task, use the following online article as a reference:
