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Symptoms


In ServiceNow's Mobile App (Android), when linking to a record producer via Mobile Module, if the following URL

format is used, an "Add to cart" button will be showing up on record producers:

 

$m.do#/catalog/{catalogSysId}/category/{categorySysId}/item/{itemSysId}

 

The above format will work fine for Catalog Items

 

Release


Kingston

 

Resolution


Using the following format will do the trick:
 
$m.do#/catalog/producer/{catalogSysId}/{categorySysId}/{itemSysId}

 

Additional Information


The following Community article can also help with other module/ favorite setups

https://community.servicenow.com/community?id=community_blog&sys_id=9ccdaea9dbd0dbc01dcaf3231f96197d

Article Information

Last Updated:2018-08-03 02:19:35
Published:2018-07-20