Description
Symptoms
In ServiceNow's Mobile App (Android), when linking to a record producer via Mobile Module, if the following URL
format is used, an "Add to cart" button will be showing up on record producers:
$m.do#/catalog/{catalogSysId}/category/{categorySysId}/item/{itemSysId}
The above format will work fine for Catalog Items
Release
Kingston
Resolution
Using the following format will do the trick:
$m.do#/catalog/producer/{catalogSysId}/{categorySysId}/{itemSysId}
Additional Information
The following Community article can also help with other module/ favorite setups
https://community.servicenow.com/community?id=community_blog&sys_id=9ccdaea9dbd0dbc01dcaf3231f96197d