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Symptoms


When attempting to opt-in to Benchmarks the following error is returned:
 
"An error occurred, please try again later"
 
Steps to Reproduce:
 
To opt into ServiceNow Benchmarks:
 
  1. Log in to https://hi.service-now.com
  2. Navigate to the KPI View using the Benchmarks icon on the homepage.
  3. Click Opt-In.
The page should show a confirmation that the request is in process, but instead, the following error appears: 
 
"An error occurred, please try again later"
For more information, please refer to KB0596715.
 
 

 

Release


Jakarta

Cause


The instance doesn't have its DC-Instance-Credential setup. This is usually set in a sys_property called sn_apprepo.credential.
Running: gs.info(gs.getProperty('sn_apprepo.credential')) returns null.

Resolution


Open a task to Ops - Site Reliability to add property values on overrides.d file for primary nodes of the affected instance.

A member of that group adds the proper records and a rolling restart of the nodes will be needed for the change to take affect. The instance can now opt in.

 

Article Information

Last Updated:2018-10-18 09:26:23
Published:2018-08-06