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Approval - User Activity is not waiting for all the users to approve the approval records - Support and Troubleshooting
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KB0692045

Approval - User Activity is not waiting for all the users to approve the approval records


556 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Problem with Manual Approvals in Workflow

Release

KP5

Cause

The out of the box "Before Query" business rule named "Approval Query" has skipped during the upgrade 

Resolution

There is a "Before Query" business rule named "Approval Query" that has the skipped the upgrade. This business rule has been turned to Active "false" in Kingston version. Since it has skipped the upgrade, the business rule was still "active" in the prod instance and it altered some of the queries to the "Approval" table and therefore the issue occurred.

Revert the business rule to the OOB version resolved the issue.



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