The parent_incident and child_incidents fields are not available on the incident table on some instances, thus preventing the parent-child incident relationship from being created. The columns parent_incident and child_incidents come from upgrade.2011_common_practice. This plugin isn't available on instances that are zbooted on Pre-Aspen releases.

Steps to Reproduce


1. Go to instances that have been zbooted prior to the Aspen release.
2. Try to create a parent-child relationship by assigning the parent to a child incident.

Note that the parent_incident column does not exist.


To create the parent_incident and child_incidents column run the following script from Scripts - Background module:

new GlideDBUtil.createElement("incident","Parent Incident","parent_incident","reference","32","incident",true,false);
new GlideDBUtil.createElement("incident","Child Incidents","child_incidents","integer","40",null,true,false,true,"0");

To import the XMLs, go to the table list view of the following XML tables on the instance and choose Import XML from the context menu. Download the XMLs by clicking on the links and import the XMLs to your instance.

After importing the XML files, the Child Incidents related list can be added to the incident form by configuring the Related lists and adding the Incident > Parent incident related list.

Related Problem: PRB1294284

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3

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Article Information

Last Updated:2020-03-19 08:56:00