8 views

Symptoms


No records generate in table "sa_time_series" after run schedule job "Operational Metrics - Metric Learner job" (https://<INSTANCE_NAME>.service-now.com/nav_to.do?uri=sysauto_script.do?sys_id=d8f7354337231200f212cc028e41f180)

Release


Jakarta

Cause


Mid server does not have "Service Analytics" application added. 

Resolution


Having "All" is not sufficient. We need to specifically add "Service Analytics" to Mid server Application tab.

 

Article Information

Last Updated:2018-08-08 19:11:32
Published:2018-08-09